LORAIN, October 17, 2026 — The Ohio Attorney General’s Office filed a lawsuit against Journey Home Restoration LLC, a Lorain County home-improvement company, and its owner Jason Kaczur.
Lawsuit Filed Against Lorain County Contractor
The Ohio Attorney General’s Office filed a lawsuit against Journey Home Restoration LLC and its owner Jason Kaczur. Nine consumers paid a combined $140,000 to the company. The company also failed to honor a 10-year warranty when a roof leaked less than three years after installation. Journey Home Restoration has an F rating with the Better Business Bureau serving Greater Cleveland.
State Resources Available for Scam Victims
Consumers are encouraged to contact the Ohio Attorney General’s Office at OhioProtects.org or 1-800-282-0515. The Attorney General’s Office wants to get money back for consumers in both cases. The office offers refund assistance and consumer protection tools for affected homeowners. Consumers who paid either company for home-improvement work that was not performed, or who believe they received defective or substandard work, are encouraged to reach out for help.
How to File a Complaint and Seek Restitution
Consumers should contact the Ohio Attorney General’s Office directly through OhioProtects.org or by calling 1-800-282-0515. The office processes complaints and works to recover funds for victims. The Attorney General’s Office has filed lawsuits to pursue restitution on behalf of consumers. Individuals are advised to provide details of their payments and the work that was not completed or was defective when filing a complaint.
Preventive Steps for Hiring Contractors
Consumers should check with their local municipality to ensure the contractor is approved to do work in their community. They should ask neighbors whether they used the contractor and had a positive experience. Consumers are also encouraged to check with the Better Business Bureau to see whether the company has a history of complaints. The Better Business Bureau serving Greater Cleveland advises homeowners to ask questions and not be rushed into making a decision when hiring a contractor.
Ongoing Role of Better Business Bureau in Monitoring
The Better Business Bureau serving Greater Cleveland monitors contractor complaints and maintains business ratings. Journey Home Restoration has an F rating with the BBB. The BBB started receiving complaints about the business in April of this year and noted the company has chosen not to respond to them. The BBB advises consumers to research contractors before hiring and to use its resources to check company histories and complaint patterns.
Consumer Losses and Allegations of Abandoned Work
Nine consumers paid a combined $140,000 to Journey Home Restoration LLC for home-improvement work that was not completed or refunded. In one documented case, the company began a roofing project but abandoned it before finishing the job. The lawsuit also alleges the company failed to honor a 10-year warranty when a roof leaked less than three years after installation, leaving homeowners without recourse for defective work.
Additionally, the Ohio Attorney General’s Office filed a separate lawsuit against The Metal Roof Co., where five consumers reported combined losses exceeding $60,000 due to substandard and defective work. The Attorney General emphasized that affected consumers often attempt to resolve issues directly with the companies but are met with unresponsiveness or excuses, leaving state intervention as their primary option for restitution.
Potential Impact on Lorain County Homeowners
Lorain County, home to roughly 313 000 residents, is a largely owner‑occupied market—71.4 % of the 134 341 housing units are owned by the occupants, according to the 2020 census. The median household income sits at $52,066, while the per‑capita income is $25,002, and about 13.1 % of residents live below the poverty line. Within this context, the $140 000 loss reported by nine consumers of Journey Home Restoration translates to an average of over $15 500 per household, a sum that can represent a sizable portion of a median‑income family’s savings or emergency fund.
Because the county’s homeowner vacancy rate is low at 1.4 %, many residents rely on the value of their homes for financial stability. A breach of a 10‑year roof warranty, as alleged in the lawsuit, not only forces homeowners to shoulder unexpected repair costs but also threatens property values in neighborhoods where similar contractor misconduct may be perceived as common. Moreover, the county’s demographic profile—nearly 30 % of households include children under 18 and 19.5 % are seniors—means that both younger families and older adults could face heightened hardship when essential home repairs are left unfinished or defective.
Ohio Attorney General’s Office Actions and Statements
Ohio Attorney General Andy Wilson filed separate lawsuits against Journey Home Restoration LLC and The Metal Roof Co. to pursue restitution for affected consumers. Wilson emphasized that consumers often attempt to resolve issues directly with companies but face unresponsiveness or excuses, making state intervention necessary. He stated his goal is to recover the money paid by consumers for work not performed or defective. Wilson described the situation as incredibly frustrating for consumers who have nowhere else to turn after being blown off by contractors.
Company Background and Owner Profile
Journey Home Restoration LLC is a Lorain County-based home-improvement company owned by Jason Kaczur. The business operated in the Lorain area before ceasing to enter into new home-improvement contracts, as alleged in the lawsuit. Jason Kaczur, as the owner, is named directly in the legal action filed by the Ohio Attorney General’s Office. The company became the subject of complaints starting in April of the current year, with the Better Business Bureau serving Greater Cleveland noting that Journey Home Restoration chose not to respond to those complaints. This lack of engagement contributed to the BBB assigning the company an F rating.
Sources
- Before you continue to Google
- Lorain County, Ohio
- Ohio Attorney General sues 2 home-improvement companies, including Lorain County business
Photo: U.S. Navy photo by Mass Communication Specialist Seaman Shannon K. Cassidy (Public domain)
