LORAIN, October 16, 2026 — The Ohio Attorney General’s Office has filed a lawsuit against Journey Home Restoration LLC for accepting $140,000 from nine customers while failing to deliver promised home-improvement services or providing substandard work.
Allegations Against Journey Home Restoration
The lawsuit alleges that Journey Home Restoration, owned by Jason Kaczur, failed to provide contracted home-improvement goods and services to some consumers and failed to provide refunds. In one specific case, the company began a roofing project but abandoned it before completion. The company also failed to honor a 10-year warranty when a roof leaked less than three years after installation.
Number of Victims and Total Amount Involved
Nine consumers paid a combined $140,000 to Journey Home Restoration LLC and its owner, Jason Kaczur, according to the Ohio Attorney General’s Office. The lawsuit seeks financial relief on behalf of these customers who paid for work that was either not performed or was defective.
BBB Rating and Consumer Complaints
Journey Home Restoration has an F rating with the Better Business Bureau serving Greater Cleveland. Starting in April 2026, the BBB began receiving complaints that the business chose not to respond to. The vice president of Operations for the BBB serving Greater Cleveland, Ericka Dilworth, said the company has a history of unresolved complaints and advised consumers to check with the BBB before hiring any contractor.
Legal Action by the Ohio Attorney General
Ohio Attorney General Andy Wilson said, “Not doing the work is not acceptable.” He filed the lawsuit against Journey Home Restoration as part of a broader action that also targeted The Metal Roof Company in central Ohio. Wilson said he wants to get the money back for consumers in both cases and encouraged affected residents to contact the Ohio Attorney General’s Office at OhioProtects.org or 1-800-282-0515. The lawsuit alleges Journey Home Restoration is no longer in business or entering into home-improvement contracts. News 5 reached out to the company for comment but received no response before publication.
Examples Of Subpar Work
The lawsuit against Journey Home Restoration highlights specific instances of subpar work, including a roofing project that was abandoned before completion. In another case, the company failed to honor a 10-year warranty when a roof leaked less than three years after installation.
These examples demonstrate the company’s alleged failure to provide contracted home-improvement goods and services to some consumers. The Ohio Attorney General’s Office is seeking financial relief on behalf of the affected customers, who paid a combined $140,000 to Journey Home Restoration LLC and its owner, Jason Kaczur.
In contrast to Journey Home Restoration, The Metal Roof Company, which was also sued by the Ohio Attorney General, performed substandard and defective roofing work for some consumers and failed to respond when consumers reported problems with their roofs. One customer even paid for a roof but did not receive one, resulting in a total loss of over $60,000 for five customers.
What Homeowners Can Do Now
Homeowners who suspect they may have been affected by Journey Home Restoration or similar contractors are encouraged to contact the Ohio Attorney General’s Office directly for assistance. The office provides a dedicated website and hotline for reporting issues and seeking financial relief related to home-improvement fraud.
Consumers can visit OhioProtects.org or call 1-800-282-0515 to file a complaint, learn about ongoing investigations, and determine eligibility for restitution. These resources are available to anyone who paid for work that was not completed, was performed poorly, or who did not receive a promised refund.
Additionally, the Better Business Bureau serving Greater Cleveland advises residents to verify a contractor’s credentials before hiring, including checking with local municipal authorities for proper licensing, asking neighbors about their experiences, and reviewing the company’s BBB rating and complaint history.
Background and History of Journey Home Restoration
Journey Home Restoration LLC, based in Lorain County, Ohio, is owned by Jason Kaczur and operated as a home improvement contractor serving residents in the region. The company specialized in roofing and related exterior home repairs, marketing its services to homeowners seeking reliable improvements. Prior to the lawsuit filed in October 2026, the business had been active in the local market, though it began drawing scrutiny from consumer protection agencies in early 2026 due to a pattern of unresolved complaints.
According to the Better Business Bureau serving Greater Cleveland, Journey Home Restoration started receiving complaints in April 2026, with customers reporting non-responsiveness and incomplete work. The BBB noted a history of dissatisfaction tied to the company’s failure to honor warranties and deliver on contracted services, which contributed to its F rating. These issues prompted the Ohio Attorney General’s Office to investigate, leading to the legal action alleging that the company accepted payments without completing promised work.
Geographic and Demographic Context of Lorain County
Lorain County, where Journey Home Restoration LLC is based, is located in northeastern Ohio and is part of the Cleveland Metropolitan Statistical Area. As of the 2020 census, the county had a population of 312,964, with Elyria as its county seat and Lorain as its largest city. The county covers 923 square miles, of which 47% is water, making it Ohio’s fourth-largest county by area.
The racial and ethnic composition of Lorain County, according to the 2020 census, was 79.0% White, 7.9% Black or African American, 0.3% American Indian and Alaska Native, 1.2% Asian, and 10.5% Hispanic or Latino of any race. Additionally, 8.3% of residents identified as being from two or more races. The median age was 42.6 years, with 21.6% of the population under 18 and 19.5% aged 65 or older.
In terms of housing, Lorain County had 134,341 housing units in 2020, of which 6.8% were vacant. Among occupied units, 71.4% were owner-occupied and 28.6% were renter-occupied. The homeowner vacancy rate was 1.4%, and the rental vacancy rate was 8.7%. About 85.7% of residents lived in urban areas, while 14.3% resided in rural areas.
Sources
- Lorain County, Ohio
- Lorain County contractor sued by Ohio Attorney General
- Ohio Attorney General sues 2 home-improvement companies, including Lorain County business
Photo: Wikimedia Commons (No restrictions)
